It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Guides for mail-handling efficiency from the mailroom supervisor at Michigan State University. (MLF)

There are three valuable types of computer software needed by the professional researcher--word processing, spreadsheet, and database management. In general, these packages are required for the effective operation of offices; however, researchers may have special needs which can only be met with more specialized software. Recently, word processing…

Discusses the career outlook for mechanical engineers. Explains that the number of bachelor degrees awarded yearly has reached a plateau, but salaries continue to rise. Suggests that the largest increase in demand for mechanical engineers will come from industries involved in automation, particularly those developing robotics. (TW)

By interfacing a Biotran II counting device with an Apple II computer, biologists in a biomedical laboratory increased accuracy and speed over manual logging of Biotran readings. Suggests that others interface small computers to computer readable devices as a cost-effective approach. Outlines necessary steps. (DC)