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Behavioural Analysis of Grievances: Episodes, Actions and Outcomes.
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Bouwen, Rene; Salipante, Paul F. – Journal of European Industrial Training, 1990
A study of over 200 Belgian and U.S. labor grievances showed that persistence through several episodes was risky but positively related to satisfaction with outcomes. Focus on formulation of grievances and behavioral analysis provide a model for managing grievances that favorably influences worker beliefs about the organization. (SK)
Descriptors: Arbitration, Behavior Theories, Behavioral Science Research, Conflict Resolution