The Constitution of the Republic of South Africa states that public servants must deliver services to improve the general welfare of the citizens. The public servants therefore have a duty to the citizens to deliver effective and efficient public services that will be to the satisfaction of the citizens to improve their well-being. However, this…

Young adults' individual needs often differ from those of their peers in both minor and significant ways, and no single workforce training program model will meet the needs of all participants. While the workforce training system can best meet young people's various employment training needs through a vibrant network of partners and services, many…

The majority of youth and young adults in the United States who are out of work are youth of color. To better reach and support all participants, many workforce development programs are increasingly embedding a racial and ethnic equity and inclusion (REEI) approach into job skills training initiatives. Launched by the Annie E. Casey Foundation in…

This publication summarizes research that shows that it would be a serious economic error to favor investment in machines, financial capital, and extracted resources over investments in the education and training of people. The discussion begins by explaining the relationship between job-related learning, individual opportunity, and the…

A questionnaire was distributed to 1,305 companies to study the basic skills training provided. Of 62 responses, 41 companies had basic skills training programs. Respondents represented these types of companies: communications and utilities, finance and insurance, manufacturing, wholesalers, retailers, health and hospitals, and mining, and had…

The thirty-eight documents annotated here were selected through a multiple mechanical and manual literature search conducted to identify resources which have a specific relationship to the career development of employees in positions requiring less than baccalaureate degree qualifications. Several resources covering the general topic of career…

These principles are intended for application by employers of large or small organizations who wish to improve the efficiency of clerical workers. They include policies and practices that respond to social and technological changes and implement a systematic approach to training. Seven principles highlight the value of training clerical workers.…

This report, comprised of five separate reports, presents a set of statistical benchmarks for gauging the growth and development of corporate training and education over the last decade. "Summary Findings" (Robert Zemsky) presents in capsule form the technical analyses of the findings of the other four reports. It considers these…

The authors discuss advantages of self-directed learning as a part of the workplace training process. They describe how to plan and implement a self-directed learning program, covering staffing and resources, preliminary work, and general guidelines. (CH)

This report contains findings from a study to examine the impact of Pennsylvania's Customized Job Training (CJT) program upon clients (trainees), business/industry, local education agencies (LEAs), and local communities and the commonwealth. Chapter 1 details study purposes, design, and procedures. Chapter 2 presents a summary description of the…

This book presents results of a European study into the changing role of human resource development (HRD). Chapter 1, "Introduction," describes the background, objectives, research questions, and underlying research project. Chapter 2, "Learning Organizations and HRD" (Saskia Tjepkema, Hilde ter Horst, Martin Mulder), discusses…

Fidelity Institutional Retirement Services Company reorganized, automated, and reengineered all systems related to service delivery. They created a model for the development of associates called Service Delivery University and committed each associate to 80 hours of development per year. (JOW)

Presents a method for determining actual cost of a work-based training program. Includes a case illustration and outlines basic questions that must be answered to determine actual cost. (CH)

Interest is growing in naturalistic inquiry and qualitative methods in educational inquiry. Naturalistic inquiry refers to a paradigm of inquiry with two major features: a low degree of manipulation or control of the variables prior to the inquiry and a low degree of constraints imposed on the outcomes of the inquiry. Qualitative methods seek to…

This report proposes a training framework for community development and extension education in support of Integrated Rural Development Programmes in the Northern Region of Ghana. The first chapter clarifies the basic concepts of the Northern Region Rural Integrated Programme (NORRIP) and discusses the role of community development and extension…