An ethnographic study of five clerk-typists and five applications clerks in a large federal agency included observations, interviews, and a 3-week job literacy program. Both in their performance on job tasks and in the tests and exercises in the literacy program, the clerks demonstrated a number of strategies by which they quickly locate…

A handbook prepared for the volunteer reading aide who has been instructed in a 10-hour basic workshop on tutoring the adult non-reader is presented. Its purpose is to reinforce the knowledge the aide has gained and to suggest additional resources. It is divided into seven chapters: Learning to Know the Adult Non-Reader, Motivating the Adult…