Purpose: This paper aims to examine the roles of quality managers at community colleges, their experiences balancing accountability and improvement and their insights into the future of quality assurance. Design/methodology/approach: This phenomenological, qualitative study used semi-structured interviews with eight community college quality…

All executives strive for better results in their organisations and they are always dependent on others to achieve these results. This article is concerned with the ways in which these better results might be achieved and the role senior management might play in this process. The traditional view is that senior executives design and control the…

Florida's department of education and state university system face the question of how to institutionalize effective methods and techniques to improve administrators' performance. This report attempts to clarify the management roles of coaching, mentoring, and sponsoring. The clarification is necessary because, first, the terms (especially…