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Direct linkPrueangphitchayathon, Setthiya; Tesaputa, Kowat; Somprach, Kanokorn – Educational Research and Reviews, 2015
The present study seeks to develop a total quality management (TQM) system that can be applied to primary schools. The approach focuses on customer orientation, total involvement of all constituencies and continuous improvement. TQM principles were studied and synthesized according to case studies of the best practices in 3 primary schools (small,…
Descriptors: Total Quality Management, Best Practices, Case Studies, Instructional Leadership
