The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Sixteen scholarly papers and twenty abstracts comprise the content of the eighteenth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of librarianship.…

The authors compare Spanish faculty use of library services and the interest they express in value-added services and improvement actions. The results are based on data from a survey of 546 faculty in the field of science and technology. The study differentiates between the areas of pure science, engineering and architecture, and life sciences.…

What types of information sources do masters and doctoral (M and D) students at Tshwane University of Technology (TUT) use most, how do the patterns of use differ across subject disciplines and faculties, and to what extent does the Library and Information Services (LIS) keep or provide access to the journals that are mostly used by M and D…

Presents an evaluation of reference services and government document use at East Carolina University (North Carolina) library. Factors that most affect retrieval success include cataloging and technical problems, the amount of time spent in searching, and staff knowledge. (Author/AEF)

In order to identify the information needs of individual residents of the six New England states, telephone interviews were conducted to generate baseline data relating to information providers (e.g., availability, linkage between sources, and institutional barriers to information provision) and information seekers (e.g., problem awareness and…

Ohio State University Library studied abilities of undergraduates to identify correct sources for answering reference questions when using the online catalog and the Sourcefinder database with its new Question Unit feature. Users located subjects and instructions at a greater percentage with Sourcefinder than with the online catalog. Topics…

The increasing use of automated access, electronic materials, changes in communication, and philosophical disputes concerning the nature of archives have led to questions about current archival practice. Provides an overview of archival reference: current practice; reference, access, and outreach; research in use and users of archives; automation;…

The IIa Internet Study addressed the problem of access/retrieval of relevant information for end users in the digital environment. Findings indicate the feasibility of building distributed digital collections of Web-based documents by applying evolving technologies for dynamic harvesting, processing, and maintenance of catalog content. (AEF)

An important part of reference services is the quality of print and electronic resources; information needs and behaviors of humanists must be considered as tools are designed for the humanities. Reviews studies of the research habits of humanists; discusses work habits, library use, design of access and indexing systems, and electronic resources.…

This document reports results of an online survey that examined practices and procedures in the management of electronic resources in 65 academic library reference departments. Responses are related to: (1) student population; (2) library use by community people; (3) number of public access workstations, workstations with World Wide Web access,…

This report presents the methodology and results of a patron use and satisfaction survey conducted during four one-week periods in 1997-98 at the Ferndale Public Library (Michigan). Survey questions focused on patron self-description, library use, and resource evaluation. In all, 1,424 surveys were distributed and 1,222 returned for a response…

A survey of academic librarians in New York State (n=139) regarding their attitudes toward the Internet as a reference tool creating user and nonuser profiles incorporating gender, age, experience, access, and training. Researchers examined factors contributing to successful Internet use and to nonuse and made recommendations on how to integrate…

Describes a project at Stanford University Library that was initiated to enhance user access to government documents collections by developing a prototype natural language computer-based aid. The development of an expert system, Government Documents Reference Aid (GDRA), is explained, and the application of expert systems in libraries is…