This paper discusses one person's experience with the library and research services of the Australian Federal Parliament. The first section describes the multiple functions and roles of politicians, as well as their various information needs, e.g., the need for information on bills, for overseas travel, for writing speeches, and to develop special…

Digital reference services at university libraries in Australia and New Zealand are a recent phenomena dating back to the late 1990s--following the developments in Web-based online library services. This paper examines the move towards the provision of e-mail reference services based on the study of 16 randomly chosen university libraries in…

This paper discusses reference services in the digital library. The introduction provides definitions of a digital library, and the first section summarizes the purposes of a digital library system, as well as key roles for information professionals. The second section provides examples of mediated and unmediated digital reference. The third…

As information literacy becomes vital to functioning effectively in today's world, the public library has a responsibility in ensuring that the specific information and reference needs of children are adequately addressed. Children as reference clients require skilled and considered assistance to locate information relevant to both their perceived…