Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)

This policy manual of Jacksonville State University's Houston Cole Library serves as a statement of the library's mission, goals, and objectives; an interpretive guide for library faculty, staff, and students; and informational document for library patrons concerning the library's programs and policies. The contents include the following:…

Papers on Third World academic, research, and medical libraries and their role in scientific and technical information transfer, which were presented at the 1983 UNESCO/IFLA (United Nations Educational, Scientific, and Cultural Organization/International Federation of Library Associations) seminar, include: (1) "Development of Effective…

This master's thesis reports the results of a questionnaire survey of nonprofessionals employed in the reference departments of 31 southeastern urban public libraries. conducted to determine the use, training, and educational and work experience characteristics of these employees, this study was intended to serve as a supplement to the existing…

This guide is a selective introduction to the major research tools in Canadiana found in the Fogler Library at the University of Maine. A brief description and explanation of the card catalog, Library of Congress Subject Headings, Library of Congress Classification System, and the Dewey Decimal System precede the annotated listing of specialized…

To relieve reference staff meeting with 30 sections of undergraduates per year, the library at Western Michigan University designed a multimedia self-instructional tutorial to introduce library services and teach basic skills. Although considerable time and effort was expended creating the tutorial, little updating has been required. Included are…

A pilot program at Rutgers University (New Jersey) investigated how graduate students in education approached research and whether electronic resources had affected their research. Students were then invited to participate in a librarian outreach program, including seminars and individual consultations on materials access, navigating the campus…

Examines librarian's initiatives to incorporate access to external databases into local online catalogs; describes OCLC's new online reference system, EPIC, that provides subject access to databases; and discusses OCLC's plans to expand access to monographs by including tables of contents or book indexes in monograph records. (LRW)

Suggests guidelines to help libraries formalize their electronic reference services. Covers the following issues: administration/management (library division/department, library administration, campus administration, academic departments); services; primary clientele; personnel; infrastructure/facilities; finances; and evaluation. (AEF)

This annual collection contains the following 14 papers about the use of Macintosh computers in libraries: "Of Mice and Macs: The Integration of the Macintosh into the Operations and Services of the University of Tennessee, Memphis Health Science Library" (Lois M. Bellamy); "Networking Reference CD-Roms in the Apple Library"…

This flyer and kit present results of a survey conducted by the Systems and Procedures Exchange Center (SPEC) of the Association of Research Libraries (ARL) about providing public services to remote users, as well as a variety of documents pertaining to services to remote users. In February 1993, a SPEC survey of 108 ARL members was answered by 75…

Describes a survey which examined local government documentation in academic and public libraries of Australia, Canada, the United Kingdom, and the United States. The results, which provide current data on document management and maintenance practices, are compared with the results of four previous studies. (Author/CLB)

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

While most librarians are aware of the increasing amount of electronic resources available in and from libraries, they may not realize how much World Wide Web information is being used in higher education classrooms. Making a web page with links to related sites for use in class and instructing students on finding Web information can be a daunting…

Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…