Explores how libraries will function in the year 2000 as an exercise for planning. Looks at changes in clientele, collections, facilities, and staff, and the impact of technology on these and other aspects of reference work. (six references) (EA)

Four articles describe the usefulness of the Internet to reference librarians and discuss Internet search tools: "Getting Started on the Net" (Karen R. Diaz); "Gopher Searching Using VERONICA" (Lousie McGillis); "How to Use VERONICA To Find Information on the Internet" (Jackie Mardikian); and "The Internet…

Argues that the technical and conceptual foundations of reference librarianship must change if it is to survive the information age. Proposes a new model of service, called "access engineering," in which information seekers are treated as consumers, and technology is used to route information to them on demand. (nine references) (NRP)

Describes contents and format of effective quick reference guides for users of CD-ROM databases. The different needs of beginning and more sophisticated users are detailed; guidelines for organizing information and laying out the text are provided; and two formats for user aids are pictured. (KRN)

Discusses issues that managers of academic library electronic reference services are facing. Topics discussed include the quantity of mediated searches; organizational changes, i.e., who electronic services staff report to; management by committee; administrative options; changing job responsibilities of searchers and other staff members, both…

Examines how technology has changed the library systems since the 1970s and 1980s. Asserts that information retrieval has gained a speed and immediacy that it did not have a decade ago, and that library users have expectations of convenience when using electronic information sources, which has caused reference librarians to rethink traditional…

Discusses the need to change reference service in academic libraries to meet changes in user needs and customer service technologies. Topics include convergence of information services and technologies; portable computing; new values; new service models; on-site integrated services; and remote integrated services. (Contains 27 references.) (LRW)

Discusses the increasing demand for digital reference services from government Web sites via email, and describes a partnership between the Government Printing Office and the federal depository library at the University of Illinois at Chicago to create electronic access to the Department of State Foreign Affairs Network (DOSFAN). (Author/LRW)

Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized.…

Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

Designed for the undergraduate student who is doing research on public international law and graduate students in fields other than law, this guide is specifically addressed to students at San Francisco State University, although the resources discussed are typical of those to be found in a medium-sized academic library. The guide is divided into…

This report presents a description of the status of academic libraries in 1994, a time of rapid technology-related change and increased introduction of electronic services. Two of the national education goals for the year 2000 emphasize the important roles played by resources and staff efforts of academic libraries. The report presents detailed…

The 36 tables in this report present summaries of unpublished data gathered in a 1979 survey of college and university libraries which was part of the Higher Education General Information Survey (HEGIS) conducted by the National Center for Education Statistics (NCES). Included are statistics on library book and periodical holdings; materials added…

Thirteen articles comprise this issue on reference and information services: (1) "Librarianship as Information Resources Management," by Bettina H. Wolff; (2) one librarian's views on misinformation, disinformation, and information overload, by Murray Bob; (3-6) descriptions of reference and information services at the John Jay College…