This essay focuses on the impact of a bibliographic instruction (BI) program (primarily course-integrated instruction) on the design of an academic library building. Instruction areas, design of the reference area and reference desk, working space, and accommodating BI to the new technology are highlighted. (EJS)

Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for…

Digital reference services at university libraries in Australia and New Zealand are a recent phenomena dating back to the late 1990s--following the developments in Web-based online library services. This paper examines the move towards the provision of e-mail reference services based on the study of 16 randomly chosen university libraries in…

Advancing library services in large universities requires creative approaches for "building to scale." This is the case for CIC, Committee on Institutional Cooperation (Big Ten), libraries whose home institutions serve thousands of students, faculty, staff, and others. Developing virtual Web-based services is an increasingly viable…

Highlights data from unobtrusive exploratory study related to referral process of reference questions posed at academic depository libraries. Related literature is reviewed, followed by discussions of assumptions related to referral process, implications of study findings, recommendations to improve quality of referral services, and research…

Discusses an "intelligent" videodisc system utilizing a H-P 2000 computer and an optical videodisc for retrieval of images of art slides stored on disc at the University of Iowa. The results of a user survey are discussed, including such concerns as image quality, search time, and programing limitations. (Author/JJD)

Discusses interviewing techniques in two steps: determining user's knowledge of and expectations for computerized literature searching, including beginning the interview and dealing with misconceptions, and the search strategy. The figure provided illustrates four stages of a thesis proposal and the related literature search purposes as aids in…

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Discusses results of a survey conducted by "Library Journal" to ascertain to what degree librarians' jobs were evolving and why. Highlights include the major influence of technology; experiences of a reference librarian at the University of California at Berkeley; and professional and support staff perspectives at academic, public, and…

Discussion of the influence of library catalog use studies on cataloging codes and practices focuses on a study of reference staff members at three Association of Research Libraries academic libraries that was conducted to determine their use of bibliographic record elements. Records in online catalogs and bibliographic utilities are examined, and…

Reports on a survey of 21 academic libraries in 11 states which examined the management of state publication collections. Results are discussed under the following headings: acquisitions; selection; storage and accessibility; and reference service and bibliographic tools. Recommendations directed at the University of Arkansas Library and…

Describes an international scientific computer conference involving several Canadian and Indonesian academic institutions in which Canadian librarians offered reference services to Indonesian scientists. The project is evaluated with a view to providing assistance to further pilot projects investigating the feasibility of a similar information…

The first article discusses how recent changes in both the academic library and the computing center have aligned their separate missions and functions. The second examines the roles of the reference librarian and the computing center in providing assistance and instruction in electronic information resources to library users. (CLB)

Examines two databases--MEDLINE and ABI/INFORM--as currently implemented on laserdisk, commercial systems, and local time-sharing in the University of Pennsylvania libraries. The direct costs to the library of installing and operating the three formats are analyzed, and costs and benefits to users are discussed, including comparisons of the…

Discusses the impact of Internet access on library reference services based on 1994 interviews with almost two dozen university librarians. Highlights include library policy, overcrowded workstations and methods of controlling use, recreational use of terminals that interferes with more formal library use, restriction as a form of censorship, and…