This publication features work presented at the Second Annual Virtual Reference Desk Digital Reference Conference (October 6-17, 2000, Seattle, Washington). These proceedings include papers and presentations by conference presenters representing public, academic, and government libraries, as well as subject-specific AskA services, from the United…

The purpose of this policy is to outline those principles that guide the development of the Reference Collection at the Calvin T. Ryan Library, University of Nebraska at Kearney. It clarifies, records, and makes public the basic principles that the members of the Reference Department believe should be applied in adding items to or withdrawing…

To develop method for determining adequacy of library reference desk staffing, data on reference transactions, person hours, percent of professional hours, and turnstile count for 1979 were obtained from 71 academic libraries and correlated with library performance measures. Formulas for predicting number of reference transactions and 17…

This discussion of America's outstanding rare book libraries notes the inception of collections, library facilities, technical difficulties, reference services, publicity efforts, and research. The John Carter Brown Library at Brown University, Clark Library of the University of California, and the Folger Shakespeare Library in Washington, D.C.…

Summarizes a study conducted on a group of bibliographic instruction librarians from academic libraries in Pennsylvania to determine their backgrounds, their perceptions regarding the adequacy of their training for bibliographic instruction, and their needs for additional training. Data are summarized in 12 tables and a 9-item reference list is…

Lack of library programs for foreign students is substantiated by a questionnaire sent to academic libraries. Specialized library handouts in foreign languages, purchase of materials about students' home countries, outreach by liaison librarian, library instruction, and staff development are suggested as means of providing service. Twenty-two…

This description of the experiences of a graduate student intern in reference services who served as instructor for freshman English classes at the University of Kentucky includes suggestions for teaching techniques and relationships with students and comments on the effects of this experience on his professional growth. (RAA)

Discusses the findings and implications of a California Library Association survey in 1977 which investigated the availability of online search services, factors affecting the decision to charge, and the bases of fee schedules at 28 California libraries. Previous research is mentioned. Eight tables and 14 references are included. (RBF)

Discussion of the reference practitioner-client relationship in academic libraries focuses on mediation and client self-determination. Highlights include the role of librarians, assessing the needs of the client, limitations in client capacity to make choices, empowering clients, and developing partnerships. (Author/LRW)

Describes a method of library staff training based on chat transcript analysis in which graduate student workers at a university reference desk examined transcripts of actual virtual reference desk transactions to analyze reference interviews. Discusses reference interview standards, reference desk behavior, and reference interview skills in…

Women's studies faculty often engage in complex information-seeking patterns as they examine social issues from a variety of disciplinary and theoretical perspectives. Academic librarians constructing an understanding of those patterns in order to provide effective reference service can incorporate the results of this national, qualitative study…

Discusses types of peer training and describes the development of peer training instruction for reference/instruction librarians at DePaul University (Illinois) to keep communication open among staff members, share subject expertise, sharpen skills needed in group and one-on-one instruction, train new librarians, and provide ongoing professional…

Describes the development of a machine readable reference information file at the University of California at Los Angeles. The discussion covers factors affecting the database structure, the use of a sophisticated text management system to enter data onto microcomputers, and possible future implementations of the reference information system. (16…

Describes a campuswide library services network at Lehigh University which includes electronic question answering, bibliographic services, and online search applications. Statistics on network use are presented. (eight references) (MES)

Discusses integration of the government publications reference collection into the central reference collection at the University of Arizona library. Topics include the integration process, training methods, the training program effectiveness survey, perceptions of competence in reference provision, and an assessment of government documents…