In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if…

Developed as a preliminary, literature-based study for a larger work in progress, this report summarizes the financial condition of academic libraries during the critical period from 1970 through the mid-1980's. The paper examines and addresses the issues which arose as libraries emerged from the 1960's, a time of unprecedented growth in library…

This report describes a research project designed to improve the University of Wisconsin-Stout (UW-S) Library Learning Center services to students with learning disabilities. Three groups were surveyed to gather the information needed to improve services. Learning disabled students at the UW-S campus were asked to identify problems encountered in…

This document outlines the methodology to be used for analyzing and reporting data collected through questionnaires at the various libraries of the University of California in April and May of 1982, as the second phase of an online public access catalog (OPAC) evaluation project. It is noted that the project was designed to enable systems…

Lottery money in California, part of which is required by law to be distributed to educational institutions, provides avenues for innovative services. A pilot program was supported by the administration of California State University, Long Beach, to provide faculty access to CAS (Chemical Abstracts Service) ONLINE (a remote database), which could…

The major purpose of this brief descriptive study was to determine the levels of professional and support staffing within the administrative, technical, public, and media services areas of Pennsylvania's private college libraries. The study also includes comparative data on student assistant staffing. Questionnaires were mailed to library…

This paper reports the results of a study on the role of librarians in college library decision making. Emphasis is placed on the library directors' perceptions of librarians' participation in nine areas of decision making and the form of participation by librarians in these areas. The nine areas of decision making addressed by the study are: the…

This study describes two surveys of the users of the Public Documents and Maps Department of the Duke University Library. The information gathered in the course of this inquiry is reported: (1) in a profile of the users of the department's reference service, and (2) in a comparison and analysis of the evaluations of reference encounters by both…

Conducted at Bowling Green State University (BGSU) to obtain a better understanding of the research environment in which graduate students function and their particular information needs, this study used a multi-methods approach which included analyses of library and graduate college data; interviews with graduate advisors of selected departments;…

Undertaken for a doctoral dissertation, this research project on reference services tested a model of major variables that influence academic library reference service outcomes. The study focused on reference librarians who serve in boundary spanning roles, i.e., positions where interchange with the organization's external environment is central…

This report addresses and makes recommendations concerning key issues with respect to cooperation and resource sharing programs among different types of libraries (school, public, academic, and special) within the state of Wisconsin. The foreword to the report describes the goals of the Wisconsin Library Network Plan (WLNP). The background of…

Although there have been some arguments against librarians doing research, a growing body of literature finds significant benefits in their research and publication, both for themselves and for their libraries. These include job advancement, personal recognition, improved relationships with teaching faculty, increased responsiveness to change, and…

Reviews results of 36 faculty status surveys published since the establishment of standards by the Association of College and Research Libraries in 1971. These findings present a documented picture of the realities of academic librarianship in relation to stated goals and provide information useful for the reevaluation of faculty status.…

The use of locally produced dissertations by extramural scholars was examined in four Ohio academic libraries. The results include identification of users by type of institution; purpose for which the dissertations were used; and tools and approaches successfully used in identifying and locating the desired dissertations. (CLB)

Summarizes the effects OhioLINK, a networked patron self-initiated interlibrary borrowing system, has had on the traditional interlibrary loan (ILL) department at Miami University (OH). Finds Miami's lending to 11 other schools decreased 13% and filled photocopy requests increased 17% while Miami's borrowing increased less than 2%, filled loan…