Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…

This study explores student use of the mobile Web in general and expectations for an academic library's mobile Web site in particular through focus groups with students at Kent State University. Participants expressed more interest in using their mobile Web device to interact with library resources and services than anticipated. Results showed an…

Examines issues of knowledge management within academic libraries and how reference librarians can become more effective as information intermediaries. Describes the common knowledge database (CKDB) developed at Rutgers University's New Brunswick campus to more fully integrate libraries on campus and to facilitate the use and management of…

Describes the usability study that was designed at Hampshire College (Massachusetts) to see whether students were successfully using the library's Web site, particularly for reference services. Emphasizes the need for retesting and discusses results of the usability testing, including an increase in Web site hits and database searches. (LRW)

The director of the Buros Institute of Mental Measurements describes the "Mental Measurements Yearbook,""Tests in Print," the institute's online database, its symposium, and symposium books. Suggestions to librarians for increasing effectiveness of service to users of tests are included. (Author/EM)

A pilot study at the University of Arizona library reports improvement in verification of questionable citations by using RLIN and OCLC as reference tools in place of print sources. A further full-scale study is planned. (RAA)

Describes the design and operation of a system that resulted from a project undertaken by a small specialized library to provide self-help for patrons seeking reference assistance. The areas of information available on the system are described, including standard reference titles, library holdings and services, reserve readings, and placement…

This study examined current information retrieval strategies used by online searchers involved in psychological research. A survey was distributed in fall 1988 to 200 database coordinators at institutions of higher education throughout the United States to obtain information on the databases accessed and use of multi-database options. The response…

These three essays describe the practical and administrative aspects of the implementation of computerized database searching at the Albany, Buffalo, and Stony Brook SUNY campuses. Originally prepared as papers for a conference of SUNY librarians, each essay focuses on one campus to address such questions as the number of patrons who use the…

A survey of business librarians at schools offering graduate degrees in business showed that: (1) most librarians search databases other then those related to business subjects; (2) most searches are for citations to articles; (3) most searches are paid for on a cost recovery basis; and (4) most librarians do searches for off-campus patrons.…

Explanation of enhancements of a new version of the Research Libraries Information Network (RLIN II)--originally called BALLOTS-- focuses on reference applications of what is primarily a technical processing system, e.g., complementing searches, verification, union catalog, and interlibrary loan. Illustrative examples are provided. (EJS)

Outlines the operations of the computer search service at the University of Ottawa, including the clientele served and the nature of the service as a research adjunct to reference; publicity and statistics; physical layout; and systems and databases available for online searching. An annotated list of available databases is appended. (FM)

This guide introduces the reader to the basics of online database searching using a microcomputer. Following definitions of the terms online, database, and searching, the guide presents information on the online environment, hardware needed, software needed, and configuring the software. A tutorial on online searching covers how to decide when to…

The 15 articles on end-users and online searching that are annotated in this bibliography were published during 1984 and 1985 and cited in Current Index to Journals in Education (CIJE) and Resources in Education (RIE). The documents and articles cover a variety of issues and perspectives including: criteria for implementation of end-user online…

Summarizes the steps in introducing CD-ROM in an academic library and lists producer/distributor, system requirements, price, and description/comments for CD-ROM products in the categories of educational research; library catalog support; curriculum development aids; reference sources; and administrative aids. A sidebar discusses CD-ROM use at the…