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Download full textDeputy, Michele M. – 1995
The reference interview is a critical function of reference work; what a librarian says and does can either build a relationship of trust and satisfaction with patrons, or serve to distance them from librarians. This pilot study examined the attitudes of academic and public librarians toward the reference interview. Librarians from Kent State…
Descriptors: Academic Libraries, Behavior, Higher Education, Interviews
Peer reviewedMalia, Elizabeth – Library Mosaics, 1997
Emphasizing that behavior and attitude are what mark a professional, the status and impressions of library support personnel are examined. Focuses on the experiences of an MLS holder in a nonprofessional academic library position. Discusses treatment by librarians and other support staff and emerging communication among support personnel. (AEF)
Descriptors: Academic Libraries, Behavior, Communication Skills, Employee Attitudes
