Summarizes problems affecting reference accuracy and solutions recommended by librarians in four areas: the reference interview, inadequate knowledge of sources, library system failure, and the fallible nature of human beings. It is argued that the recommended actions, when viewed as a whole, indicate that collaboration among librarians is a key…

If librarians from all areas of reference and information service understood their own roles better, then they might feel more capable of fruitful interchange transcending common institutional boundaries. (Author)

Focuses on the methods used by three academic libraries in addressing the question of whether or not to charge users for online searches. (FM)

Categorizes and compares sample of public and academic library reference questions. (KP)

Shares some of the experiences of the University of Florida Libraries' Census Access Program, which has provided print and machine-readable census products to users since 1971. Article anticipates the demand for the new data products of the 1980 census. (Author/JD)

The director of the Buros Institute of Mental Measurements describes the "Mental Measurements Yearbook,""Tests in Print," the institute's online database, its symposium, and symposium books. Suggestions to librarians for increasing effectiveness of service to users of tests are included. (Author/EM)

Eliminates communication apprehension (CA) as a variable influencing the initiation of an interaction between student searcher and reference librarian. Respondents regardless of CA level behave similarly in the search process prior to approaching a librarian. An aided-recall interview form is appended, and there are 14 references. (RAA)

Describes the following aspects of an information session held by the reference staff at Northwestern University to explain the nature of their work to their technical services counterparts: (1) motivation for the session; (2) goals; (3) format; (4) reference service issues; (5) reaction; (6) elements of success of the session; and (7) future…

Discusses the evaluation of library instruction through observations of student and faculty at the reference desk of university libraries. Bad effects (guilt, overconfidence, indignation) and good effects (patience, adventurousness, trust) of library instruction are noted, and characteristics of more successful academic library instruction are…

Explains in simple terms the nature and function of a number of basic types of business and industrial financial ratios. An annotated list of five basic sources for ratios is included and a reference list and bibliography are attached. (JL)

Gives a historical explanation of library confidentiality policies and procedures and reviews notable invasions of patron privacy through use of library records by the Federal Bureau of Investigation and the Internal Revenue Service. Also reports on a study that examined patron confidentiality policies in Texas academic library reference…

Discusses the significance of the reference interview and the need for better communication between Black students and White librarians. Sensitivity and understanding of Black behaviors are recommended as ways of building trust between librarians and students. (52 references) (MES)

Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian…

Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed.…

Argues that reference librarians serve as consultants at the point of interaction as they educate patrons in the use of the online catalog and demonstrate their role in finding and providing information. Specific areas of consultation are discussed as is the relationship of formal instruction to point of use instruction. (10 references) (MES)