The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…

Reports on ways in which Iowa libraries are accessing and using electronic information. Highlights include the Iowa Communications Network, a statewide interactive network for resource sharing; online systems that use the Internet and World Wide Web; academic library resource sharing and document delivery technology; and knowledge management and…