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Download full textBarrett, Kathryn; Logan, Judith; Pagotto, Sabina; Greenberg, Amy – Communications in Information Literacy, 2020
This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyness. Statistical analysis revealed that teaching…
Descriptors: User Satisfaction (Information), Library Services, Academic Libraries, Computer Mediated Communication
