Robust strategic enrollment management plans include an integrated focus on student retention. While Piedmont University has seen steady new student growth over the past few years, retention rates had dropped from the mid-70s to an alltime low of 62 percent. Significant and immediate action was necessary. The Retention Vortex was created as a…

Student satisfaction is an indicator of institutional performance. By asking students how satisfied they are with their educational experience in areas such as instructional effectiveness, academic advising, registration, and campus climate, an institution can identify the areas that are performing well and those that need to be a priority for…