Defines the concept of statistical process control, a quality control method used especially in manufacturing. Generally, concept users set specific standard levels that must be met. Makes the point that although employees work directly with the method, management is responsible for its success within the plant. (CH)

The authors discuss how to train middle managers who do not exhibit any knowledge deficiencies, but who still need some form of development to put a sharp edge on their performance. They suggest that trainers use (1) self-reflective learning, (2) action learning, or (3) double-loop learning. (CH)

The author identifies a new population existing within the labor force, the "Growing number of people over 60 who are Retired, Active, Monied People in an Excellent State" (Grampies). He presents a profile of this population and discusses management issues concerning older, reentry employees. (CH)

The author discusses how to use a sociotechnical systems approach when implementing technology in the workplace to ensure better acceptance of technology and increased effectiveness of the new systems. (CH)