The selection process for trainer managers entails designing a job that meets the organization's training needs, writing clear specifications of what is expected, screening resumes, structuring interviews around selection criteria, and asking top candidates to demonstrate their competence. (SK)

Kaizen is a Japanese management concept that means gradual, ongoing improvement involving everyone from top management to production workers. This concept is starting to appear in American companies, and it requires the personnel department to do a much more thorough assessment of job applicants, testing for leadership skills, interpersonal…