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Direct linkSarrico, Cláudia S.; Rosa, Maria J. – Tertiary Education and Management, 2014
The purpose of this paper is to discuss student satisfaction with Portuguese higher education institutions, and to analyse how this varies for different types of students. A survey instrument was used to collect data on students' perceptions and expectations regarding different aspects of service provision. Based on the gap model of satisfaction,…
Descriptors: Foreign Countries, Participant Satisfaction, Higher Education, Student Characteristics
