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Cavallone, Mauro; Ciasullo, Maria Vincenza; Manna, Rosalba; Palumbo, Rocco – Studies in Higher Education, 2022
Higher Education Institutions (HEIs) interact with a multiplicity of stakeholders, whose value expectations significantly affect their functioning. Students and academics represent the primary stakeholders of HEIs, directly contributing in their organizational success. Although they inherently perform as service co-producers, students and…
Descriptors: Stakeholders, Educational Quality, Expectation, Higher Education