A technique developed to collect statistics on reference and information services and library-staff time utilization is described. This technique consists of taking continual inventory of actifities and recording them on a specially designed service record card. (5 references) (Author/NH)

Most municipalities do not have bibliographic control and checklists of their publications. Because of the complexity of the subject, and major obstacles in locating materials of interest to their clientele, reference librarians need to understand the benefits of documents and locate sources for them. (10 references) (Author/DH)