Make 'Em Smile: 10 Essentials for Successful Customer Service.

Todaro, Julie Beth

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ERIC Number: EJ496600

Record Type: Journal

Publication Date: 1995

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0362-8930

EISSN: N/A

Available Date: N/A

Make 'Em Smile: 10 Essentials for Successful Customer Service.

Todaro, Julie Beth

School Library Journal, v41 n1 p24-27 Jan 1995

Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback; positive communication; and training. A short bibliography is appended. (KRN)

Descriptors: Body Language, Comparative Analysis, Feedback, Interpersonal Communication, Librarian Attitudes, Library Facilities, Library Personnel, Library Services, Policy, Reference Services, Training, User Needs (Information), User Satisfaction (Information), Youth

Publication Type: Reference Materials - Bibliographies; Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A