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Tuccillo, Diane – School Library Journal, 2007
Getting kids excited about the library isn't as difficult as media librarians think. All it takes is giving them some control. They'll be surprised at how quickly their attitudes change once they let them play a role in everything from programming and technology to book selection and design. It may take some getting used to, but listening to what…
Descriptors: Librarian Attitudes, Training, School Libraries, Public Libraries
Todaro, Julie Beth – School Library Journal, 1995
Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback;…
Descriptors: Body Language, Comparative Analysis, Feedback, Interpersonal Communication