School leaders are reporting an uptick in anger in their communities these days--often diffuse, unfocused anger--among staff members, parents and neighbors. In the face of threat, the first impulse of education leaders is to toughen up, tighten down and begin broadcasting their messages. Since anxiety and rage come with uncertain times, the…

This article talks about leading significant learning opportunities through conflict of ideas in a school system. Catalyzing school change can turn emotional differences of opinion into learning opportunities. Leaders who want to deal effectively with these challenging, often tense situations need to be more than good managers. They need to be…