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Reference Service Statistics & Assessment. SPEC Kit.
Novotny, Eric, Comp. – SPEC Kit, 2002
This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to document how ARL member libraries are collecting, using, and modifying their data on reference service transactions. A total of 74 of 124 ARL member libraries responded to the survey. A…
Descriptors: Academic Libraries, Data Collection, Evaluation Methods, Foreign Countries