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Examining Herzberg's Theory: Improving Job Satisfaction among Non-Academic Employees at a University
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Smerek, Ryan E.; Peterson, Marvin – Research in Higher Education, 2007
This study reports the results of a survey of 2700 employees in business operations at a large public, research university. The analysis tests Herzberg et al.'s ("1959") well-known, duality theory of motivators and hygiene factors and the impact of personal characteristics and job characteristics on perceptions of the work environment and job…
Descriptors: Work Environment, Employees, Research Universities, Job Satisfaction