Reviews the use of chat reference services in libraries and analyzes current trends. Highlights include a survey of libraries providing chat reference; software used; the move toward digital reference; institutional issues; user needs; staff needs; technology problems; and questions for further research. (LRW)

Examines the history of telephone directory collections in libraries and describes a survey of telephone directory use at the Colorado State University libraries. Data collection is described, and implications for more effective use of such collections are suggested. An appendix lists sources that augment telephone directory collections. (16…

Discussion of technological developments in library reference services focuses on contributions of the H. W. Wilson Company and highlights CD-ROM technology. Topics discussed include online access; menu-driven systems; CD-ROM hardware and software concerns; user response to CD-ROM; quality control of databases; pricing considerations; and future…

Reports on the development, practice, and success of instructional methods for teaching CD-ROM use which were explored at the Wayne State University Library. Results of a preliminary survey designed to evaluate user reaction to CD-ROM products are presented. A copy of the questionnaire is appended. (MES)

The future role, scope, and nature of bibliographic instruction (BI) and reference services at academic libraries is unresolved. Both have felt internal pressures and challenges during the past decade. It is suggested that BI and reference share tasks and become a single service. (92 references) (Author/DGM)

Because the publication of census data on CD-ROM has expanded the capabilities of users, librarians need to consider issues involved in providing census and Geographic Information Systems (GIS) services, selecting GIS software, and providing user support. (JMV)

Describes a pilot project at the University of Illinois at Urbana-Champaign reference and undergraduate libraries to test the feasibility of offering real-time online reference service via their Web site. Discusses software selection, policies and procedures, promotion and marketing, user interface, training and staffing, data collection, and…

Libraries are moving to an environment where information resources are located worldwide and can be accessed from remote locations. Librarians need to free themselves from the constraints of the reference desk. Implementing a hierarchical model with a mix of librarian and nonlibrarian staffing can improve user services. (JMV)

Describes a HyperCard program developed at the University of Denver library to provide computer-assisted reference service for business information as well as instructions for using the online catalog and a database of journal articles. Examples of menu screens are included, and usage of the program is examined. (five references) (LRW)

Presents viewpoints of five persons actively engaged in academic libraries or library schools on new skills that may be desirable for reference librarians in the future. Topics discussed include reference skills; communication skills; management skills; literacy in computer technology; specialization; implications of the information age;…