Considers how to plan for online reference services. Highlights include local access to databases, including CD-ROM and database licensing; local gateways; online search services; and planning considerations, including cost, locating online information, telecommunications and computing infrastructures, and equal access. (Contains 15 references.)…

Reviews the literature on the cost effectiveness of computer-assisted instruction in libraries and describes a case study of the Interactive Media Center at the State University of New York at Albany that shows continuously increasing use. Useful applications of interactive multimedia are described, and suggestions for further research are…

Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…

Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…

Provides an introduction to World Wide Web search tools for reference services. Discusses characteristics of search services and types of tools available, including search engines/robot-generated databases, directories, metasearch engines, and review/rating sites. (AEF)

Discusses the research methodologies of humanities scholars and describes a project developed at the University of California at Berkeley that promoted collaboration between reference librarians and humanities faculty to increase faculty awareness of library services and resources. Highlights include new technologies and librarians' integration…

An econometric model of library reference service is suggested for revision and improvement of current services. Discussion focuses on costs and budgets, expanding needs, and community support. (AEF)

Describes common characteristics of learning-disabled persons, proposes strategies for library reference assistance to children and adults, and describes the approach of the Westchester Library System in New York State. Questions are proposed for further thought, discussion, and action. (nine references) (EAM)

Relates the whole-language concept to the reference process in the school library media center and presents a model of a whole-language librarian. Highlights include selection as part of the inquiry process; books as the basis for discussion; and the media center as a model of democratic community. (Contains 27 references.) (LRW)

Discusses emerging organizational structures of academic libraries and identifies core competencies for academic reference librarians, including a flexible attitude and approach toward technology, a high tolerance for rapid technological change, creativity, curiosity, communication skills, public relations savvy, and the ability to relate…

Considers the beliefs, attitudes, and values of reference librarians. Highlights include the idea of personal assistance to someone who needs information; users' perceptions and use of information; librarianship as a profession; equitable access to information; users' information needs and goals; and nonverbal communication. (LRW)

An external user and an academic business reference librarian collaborated to design a Web site for members of the Association of School Business Officials (ASBO). This article describes the Web site's development and organization (accounting, budgeting, and related areas; technology and information systems; health and human resources; and finding…

Many Web sites are useful in helping answer reference questions in geography and international studies. This paper describes Web sites which provide maps, gazetteers, and country information. Also included are Web guides which collect and organize numerous links to geographical and international sites. (Author)

Discusses implications for restructuring library reference services suggested by information needs and information-seeking behavior of scientists. Highlights include scientific and informal communication, accessibility and creativity, and a holistic approach to user-centered services. (AEF)

Describes the use of Compact Disc-Interactive (CD-I) and Commodore Dynamic Total Vision (CDTV) technology in school library media center reference services. CD-I and CDTV are compared to CD-ROM regarding hardware, editing, and software; and to videodisks regarding hardware, analog/digital, standardization, audio/video, and cost. (Contains 12…