The Reference Librarian as Mediator: Predicting Accuracy Scores from User Impressions.

Lancaster, F. W.; And Others

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Peer reviewed

ERIC Number: EJ456131

Record Type: Journal

Publication Date: 1992

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0276-3877

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The Reference Librarian as Mediator: Predicting Accuracy Scores from User Impressions.

Lancaster, F. W.; And Others

Reference Librarian, v17 n37 p143-59 1992

This study, conducted at Illinois State University library, evaluated the ability of professional librarians to answer reference questions. Evaluations by undergraduate students were scored for accuracy of response and attitude of the librarian to determine the best attitudinal predictor of accuracy scores. The evaluation form is appended. (three references) (LRW)

Descriptors: College Libraries, Evaluation Methods, Higher Education, Librarian Attitudes, Librarians, Library Role, Library Services, Multiple Regression Analysis, Predictor Variables, Questionnaires, Reference Services, Tables (Data), Undergraduate Students, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A