Considers a definition of online searching and discusses each of these factors--training, search aids, physical setting, search request form, interview and profile construction, terminal session, search evaluation, document delivery, professional reading, and online user groups. Eighteen sources are cited. (EJS)

Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

Discusses the impact of local online databases on library reference services, including their integration with remote files such as Dialog, Orbit, and the Information Bank. Online catalog databases, multiple local databases (analytics for journal articles, indexes), and batch processing of data are noted. Six references are cited. (EJS)

Provides overview of the materials available for the reference librarian on the topic of online services. General works and introductions, bibliographies, directories, periodicals, articles on specific topics, and online catalogs are covered. Forty-five references are included. (EJS)

Argues that as libraries adopt more technology, reference librarians must recognize diverse users and their needs, gauge user knowledge and connectivity, use technological terminology clearly, emphasize critical thinking, stress the existence of print sources, pursue innovative ways of doing reference, and learn new concepts. (PEN)

Discusses the benefits of creating a collegial environment for library reference staff, highlighting application of the "Golden Rule," supervisor's role, policies and procedures, barriers to success (lack of communication, competitiveness, conflict, dictatorial supervisors, envy, burnout, lack of reward), collegial education and…

Discusses intangible and tangible benefits of scheduling technical services staff to assist at the reference desk: improved library service resulting from technical-services staff expertise, greater flexibility for reference desk staffing, enhanced bibliographic records for titles in the reference collection resulting in improved retrieval, and a…

This volume's topics include librarian role and ethical issues in Internet searching, strategies for locating career resources on the Internet and World Wide Web, career information for "Generation X" and for alumni, collaboration between libraries and university career services, career information gophers, and electronic privacy and…