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| Case Studies | 1 |
| Interaction | 1 |
| Interpersonal Competence | 1 |
| Librarian Attitudes | 1 |
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| Reference Services | 1 |
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| User Needs (Information) | 1 |
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| Reference Librarian | 1 |
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| Durrance, Joan C. | 1 |
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Peer reviewedDurrance, Joan C. – Reference Librarian, 1995
Willingness to return to the same librarian avoids the limitations associated with using accuracy as a primary measure of success. Based on a case study, factors associated with the successful reference interaction are examined. Problems with accuracy as a success measure, staff activity upon approach, interpersonal skills, and ability to…
Descriptors: Case Studies, Interaction, Interpersonal Competence, Librarian Attitudes
