The Reference Interview.

King, Geraldine B.

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Peer reviewed

ERIC Number: EJ071994

Record Type: Journal

Publication Date: 1972

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The Reference Interview

King, Geraldine B.

RQ, 12, 2, 157-160, W 72

Good reference librarians need to be good interviewers. Unfortunately most librarians have not learned to use the technique of open questions to obtain information about the user and what he is looking for. Examples of open and closed questions with typical responses are given. (4 references) (DH)

Descriptors: Interviews, Libraries, Library Education, Library Services, Library Skills, Questioning Techniques, Reference Services

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