Argues that current library policy and practice of insuring interlibrary loan transactions are inconsistent and confusing. Responsibility for loss in various situations is defined, methods of valuation for loaned materials are discussed, and the need for insuring theses and dissertations is questioned. (Author/JL)

Discusses the use of the Internet for ready reference and considers limitations, reference policy, and cost issues. Highlights include general reference sources; database searching on the Internet; Gopher; bibliographic control and access to Internet resources; personnel issues; and levels of service. (Contains 30 references.) (LRW)