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| Evaluation Methods | 4 |
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| Reference Services | 4 |
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| Accountability | 1 |
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| Cost Effectiveness | 1 |
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| Evaluation | 1 |
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| RQ | 4 |
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| Reports - Descriptive | 1 |
| Reports - Research | 1 |
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Peer reviewedLopez, Manuel D. – RQ, 1973
Cost benefit accounting is not being used in academic reference libraries today but administrators are beginning to require quantitative evaluation of services provided. Several systems are described and evaluated. (35 references) (DH)
Descriptors: Accountability, College Libraries, Cost Effectiveness, Evaluation Methods
Before the Looking-Glass: A Method to Obtain Self-Evaluation of Roles In a Library Reference Service
Peer reviewedReeves, Edward B.; And Others – RQ, 1977
Procedures for developing quantitative measures of reference service are described. Through individual interviews, researchers compiled a list of 93 activities performed by the staff. Each activity was evaluated by the staff in four categories: importance, interest, complexity, confidence. (JAB)
Descriptors: Evaluation, Evaluation Methods, Library Research, Library Services
Peer reviewedKantor, Paul B. – RQ, 1981
Discusses the results of an analysis of the reference process in which behavioral outcomes were distinguished from the causal factors that inhibit the delivery of reference service. Data on reference services in 16 libraries are analyzed and presented in five figures and three tables. A 26-item reference list is included. (JL)
Descriptors: Evaluation Methods, Librarians, Library Collections, Library Research
Peer reviewedAluri, Rao – RQ, 1993
Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…
Descriptors: Charts, Check Lists, Diagrams, Evaluation Methods
