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Peer reviewedWilkes, Adeline W.; Grant, Susan Marie – RQ, 1995
Gives a historical explanation of library confidentiality policies and procedures and reviews notable invasions of patron privacy through use of library records by the Federal Bureau of Investigation and the Internal Revenue Service. Also reports on a study that examined patron confidentiality policies in Texas academic library reference…
Descriptors: Academic Libraries, Confidential Records, Confidentiality, Librarians
Peer reviewedRQ, 1992
Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)
Descriptors: Confidentiality, Ethics, Guidelines, Information Sources
