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The OK Reference Department--Using Transactional Analysis in Evaluating Organizational Climates
Peer reviewed Peer reviewed
Lukenbill, W. Bernard – RQ, 1976
Explains how transactional analysis could be used for understanding the problems of an academic library reference department. (PF)
Descriptors: College Libraries, Games, Library Administration, Library Services
Training Nonprofessionals for Reference Service
Peer reviewed Peer reviewed
Coleman, Kathleen; Margutti, Elizabeth – RQ, 1977
Descriptors: College Libraries, Library Education, Library Instruction, Library Services
Need More Ready in Your Reference?--KWOC It
Peer reviewed Peer reviewed
Tiffany, Constance J.; Schwarz, Philip J. – RQ, 1976
The University of Wisconsin-Stout library has developed a keyword out of context (KWOC) index to handle repetitive, routine or directional questions for students. (PF)
Descriptors: College Libraries, Library Instruction, Library Services, Permuted Indexes
Networking in the Microcosm, or Reference Referrals
Peer reviewed Peer reviewed
Gebhard, Patricia; And Others – RQ, 1978
An evaluation of the reference referral program at the University of California Library at Santa Barbara was conducted by a committee of the Librarians Association of the University (LAVC). This committee designed a referral form, a plan for its use, and a methodology for evaluating the program. Conclusions are complex and raise more questions…
Descriptors: College Libraries, Library Services, Program Evaluation, Reference Services
The Floating Reference Librarian
Peer reviewed Peer reviewed
Hernon, Peter; Pastine, Maureen – RQ, 1972
The floating librarian'' is one who interprets and adjusts the formal library structure to meet legitimate needs. This is one of the ways the academic reference librarian can gain greater acceptance with students and faculty. (9 references) (Author/NH)
Descriptors: College Libraries, Information Needs, Librarians, Library Services
Resident Reference
Peer reviewed Peer reviewed
Palmer, Roger C. – RQ, 1972
The plan proposed in this paper may offer the best means of convincing students that the field of librarianship affords them the creative challenge of dealing with the information explosion and an opportunity to serve with a community of scholars as a subject expert. (2 references) (Author/NH)
Descriptors: College Libraries, Information Sources, Librarians, Library Science
Student Assistants. A Report and A Challenge
Peer reviewed Peer reviewed
Young, Arthur P. – RQ, 1970
The primary hypothesis for this study was that an upper-level college student could perform competent reference work in an undergraduate library staffed by one full-time reference librarian after a relatively brief orientation. (Author/NH)
Descriptors: Case Studies, College Libraries, Librarians, Library Services
Patron Preference in Reference Service Points.
Peer reviewed Peer reviewed
Morgan, Linda – RQ, 1980
Behavior of patrons choosing between a person sitting at a counter and one sitting at a desk at each of two reference points was observed at the reference department during remodeling at the M. D. Anderson Library of the University of Houston. Results showed a statistically relevant preference for the counter. (Author/JD)
Descriptors: College Libraries, Comparative Analysis, Furniture, Reference Services
Toward a Reference Theory
Peer reviewed Peer reviewed
Holler, Frederick – RQ, 1975
Defines the elements of the process of information retrieval. (PF)
Descriptors: College Libraries, Information Retrieval, Information Theory, Information Utilization
Using Student Assistants in Academic Reference
Peer reviewed Peer reviewed
Heinlen, William F. – RQ, 1976
After analyzing the pattern of questions at the reference desk of the library of California State University, Fresno, the reference department changed its desk staffing. (PF)
Descriptors: College Libraries, Librarians, Library Services, Reference Services
Public and Academic Library Reference Questions
Peer reviewed Peer reviewed
Cameron, Dee Birch – RQ, 1976
Categorizes and compares sample of public and academic library reference questions. (KP)
Descriptors: Academic Libraries, College Libraries, Comparative Analysis, Library Services
Library Lectures--Learning the Library
Peer reviewed Peer reviewed
Hutchinson, Harold; Kibbey, Ray Anne – RQ, 1972
The library education program used to indoctrinate the large student body at the University of South Florida is discussed. (NH)
Descriptors: College Libraries, Information Sources, Library Guides, Library Instruction
U.S.F. Library Lectures, Revisited
Peer reviewed Peer reviewed
Kibbey, Ray Anne; Weiner, Anthony M. – RQ, 1973
University of South Florida librarians developed 1) a library lecture series in which presentations were faculty-initiated and tailored to each situation; and 2) a course to help students develop library skills. A computer analysis of library statistics showed increased student library use since the course has been given. (LS)
Descriptors: College Libraries, Evaluation, Lecture Method, Library Instruction
A Study of University Students' Awareness of Reference Services
Peer reviewed Peer reviewed
Sandock, Mollie – RQ, 1977
A study is presented dealing with students' awareness of library reference services at university libraries. (AP)
Descriptors: College Libraries, Librarians, Library Services, Library Surveys
Interlibrary Loan Costs
Peer reviewed Peer reviewed
Cossar, Bruce – RQ, 1973
The results of a two-month study on the costs of interlibrary loans at a small university are presented by using comprehensive tables. (3 references) (DH)
Descriptors: College Libraries, Costs, Interlibrary Loans, Library Expenditures
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