Examines possible rules governing reference interviews: needs rule, wants rule, face value rule, and clarification rule. Face value rule is defended as a legitimate expression of one conception of the reference librarian's professional role, implying a restricted view of librarians' responsibility for outcome of reference inquiries. (MBR)

Focuses on the methods used by three academic libraries in addressing the question of whether or not to charge users for online searches. (FM)

Shares some of the experiences of the University of Florida Libraries' Census Access Program, which has provided print and machine-readable census products to users since 1971. Article anticipates the demand for the new data products of the 1980 census. (Author/JD)

Discusses the role librarians have assumed in the implementation of AACR 2/catalog closing at the Library of Congress (LC), speculates on how AACR 2 will affect public service librarians in patron interactions, and describes LC's plans to inform/instruct/train staff and the public regarding the changes. (Author)

Librarians often have communication "accidents" with reference questions as initially presented. This article presents linguistic analysis of query categories, including: simple failures of hearing, accidents involving pronunciation or homophones, accidents where users repeat earlier misinterpretations to librarians, and accidents where…

Examines quantitative and qualitative evaluation and analysis of Washington State Library reference activities, based on research activities of the Consortium for Public Library Innovation. Several methods of data collection for a sample day are discussed, including a user ticket and a patterns of information requests form. (Author)

Presents four frames to help understand library reference encounters, including the structural frame that uses rationality to establish procedures; the human resource frame, based on the satisfaction of needs in motivating people; the political frame that addresses allocation of resources; and the symbolic frame that assigns meaning to work.…

Describes three in-house indexes produced at the Texas A&M University Library to facilitate access to energy-related materials, curriculum guides and other educational materials, and reference materials. Production, as well as time and cost factors, are discussed. Recommendations for producing in-house indexes are offered. (10 references) (MES)

The director of the Buros Institute of Mental Measurements describes the "Mental Measurements Yearbook,""Tests in Print," the institute's online database, its symposium, and symposium books. Suggestions to librarians for increasing effectiveness of service to users of tests are included. (Author/EM)

Description of use of Search Helper--a newly developed, user-friendly software package designed to enable a microcomputer to be used in searching Information Access Company databases on Dialog bibliographic retrieval service--at California State University--Long Beach (CSULB). Highlights six databases available, necessary hardware, and reference…

Summarizes methods of searching currently available for OCLC, provides list of questions that can be answered with terminal (monographic series, mock subject searching, bibliography, government documents, serials, microforms, music, birth/death dates, corporate bodies, name authority, variant editions, artistic transpositions), and demonstrates…

Describes the following aspects of an information session held by the reference staff at Northwestern University to explain the nature of their work to their technical services counterparts: (1) motivation for the session; (2) goals; (3) format; (4) reference service issues; (5) reaction; (6) elements of success of the session; and (7) future…

This survey of rural and suburban libraries produced over 660 usable responses on special problems of rural libraries. Nearly half of libraries had budgets of under $30,000; about half did not have M.L.S. degree-holding staff members; majority participated in cooperative system; many reported inadequate reference resources; and isolation was major…

The history of the Reference and Adult Services Division (RASD) of the American Library Association is traced from the creation of the individual adult and reference service divisions through the merger that formed RASD. Focuses on the origin, structure, and activities of the division and on the individuals responsible for the development of RASD.…

Discusses how to develop performance standards based on objective, observable criteria and describes how the reference department at the University of Nebraska at Omaha developed standards to meet their needs. Goals for performance are explained, and preliminary and final versions of the reference desk performance standards are appended. (Contains…