This description of Info Trac, a laser disc periodical reference system, reviews professional reactions to the system and several user studies. Criticisms are discussed to define the role of such systems in research libraries, and data are presented in five tables. (17 references) (MES)

Discusses the controversy over whether or not libraries should charge fees for online bibliographic services, reviews the evidence for imposing fees, for maintaining free services, and outlines the relevance of certain sections of the United States Code to decisions concerning the provision of information. Twenty-four references are included. (JL)

This new column discusses the need for gaining administrative and academic support for library instruction programs to improve "library literacy," i.e., the learning of the basic skills for finding information, and summarizes the findings of a five-year experiment at the University of Colorado to improve/increase faculty and student…

Reviews research and writing on reference services in archives. Topics discussed include user studies of archives; the accuracy and efficiency of archival reference; the impact of technology on research in archives; interaction between researchers and reference archivists; and research needs in archival reference. (48 references) (LRW)

Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…