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Info Trac: An Evaluation of System Use and Potential in Research Libraries.
Peer reviewed Peer reviewed
Kleiner, Jane P. – RQ, 1987
This description of Info Trac, a laser disc periodical reference system, reviews professional reactions to the system and several user studies. Criticisms are discussed to define the role of such systems in research libraries, and data are presented in five tables. (17 references) (MES)
Descriptors: Academic Libraries, Higher Education, Optical Data Disks, Reference Materials
Researching Archival Reference as an Information Function: Observations on Needs and Opportunities.
Peer reviewed Peer reviewed
Cox, Richard J. – RQ, 1992
Reviews research and writing on reference services in archives. Topics discussed include user studies of archives; the accuracy and efficiency of archival reference; the impact of technology on research in archives; interaction between researchers and reference archivists; and research needs in archival reference. (48 references) (LRW)
Descriptors: Archives, Information Technology, Library Research, Literature Reviews
Reducing Failures in Reference Service.
Peer reviewed Peer reviewed
Douglas, Ian – RQ, 1988
Summarizes the results of 11 selected studies of the accuracy of reference services and identifies six modes of failure of reference services. Methods of detecting and reducing failure in each of these modes are then discussed. (17 references) (MES)
Descriptors: Academic Libraries, Failure, Higher Education, Improvement
Facsimile Transmission: Progress in Resource Sharing.
Peer reviewed Peer reviewed
Smith, Lorre – RQ, 1993
Reviews the literature on library use of facsimile transmission and describes an experiment conducted by libraries at the four State University of New York campuses that used facsimile transmission and/or electronic mail to access commonly held periodical titles. Copies of the request form and problem report form are appended. (Contains 29…
Descriptors: Academic Libraries, Electronic Mail, Facsimile Transmission, Higher Education
The Library in Social Work Research: A Review of Social Work Research Textbooks.
Peer reviewed Peer reviewed
Engeldinger, Eugene A.; Stuart, Paul H. – RQ, 1990
Because instruction in library search strategies is often neglected in social work education, about 75 major social work and social science textbooks were reviewed and divided into 3 groups by the amount of coverage of library research skills. Strengths and weaknesses along with suggestions for a model orientation to library use are provided. (EAM)
Descriptors: College Libraries, Higher Education, Information Seeking, Library Instruction
Improving Reference Service: The Case for Using a Continuous Quality Improvement Method.
Peer reviewed Peer reviewed
Aluri, Rao – RQ, 1993
Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…
Descriptors: Charts, Check Lists, Diagrams, Evaluation Methods
Library Reference Services.
Peer reviewed Peer reviewed
Miller, Constance; And Others – RQ, 1985
Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…
Descriptors: Interviews, Librarians, Library Administration, Library Collection Development