This study compared online versions of LISA (Library and Information Science Abstracts), Library Literature, and ERIC to investigate time lag and duplication of coverage. Six searches of each database were executed over a period of 15 months. Results indicated that Library Literature had the least time lag and LISA the most; duplication was low.…

Reviews the literature on online bibliographic databases for secondary sources in history. The effect of online databases on the reference process is discussed, and the principal databases in the field are introduced. Areas for future research are suggested, and 23 references are listed. (Author/MES)

Describes differences between print and online reference sources in terms of the structure of the sources and the process of searching. Factors that affect the decision of which type of source to use are identified and grouped into seven categories: availability; cost; convenience; bibliographic; subject specification; inaccessibility through…

This study examined the importance of negative searching, or searching to discover topics not previously explored in writing, and its oversight in the library literature. A survey of university faculty revealed a tendency to view negative searching as necessary to scholarly endeavors, but an online literature search showed little discussion of…

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

The nature of criminal justice as a discipline and types of statistics it requires are discussed. Also included are descriptions of bibliographic sources of criminal justice statistics literature (criticizing methods used in gathering and presenting data and reporting statistics) and reference sources to primary sources of statistics. Sixteen…

Examines the role of library reference services in the enhancement of cultural literacy. The discussion covers the relationship between the extent of cultural literacy possessed by reference librarians and the quality of librarian patron interactions, and the role of reference sources in the cultural literacy of librarians and patrons. (53…

Reviews research and writing on reference services in archives. Topics discussed include user studies of archives; the accuracy and efficiency of archival reference; the impact of technology on research in archives; interaction between researchers and reference archivists; and research needs in archival reference. (48 references) (LRW)

Discusses the significance of the reference interview and the need for better communication between Black students and White librarians. Sensitivity and understanding of Black behaviors are recommended as ways of building trust between librarians and students. (52 references) (MES)

Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed.…

Describes a survey that was conducted at the University of Tennessee at Knoxville library to count and categorize the types of questions coming into the reference department from telephone calls. Informational and directional calls are examined, implications for staffing are considered, and queuing theory is applied. (seven references) (LRW)

Summarizes the results of 11 selected studies of the accuracy of reference services and identifies six modes of failure of reference services. Methods of detecting and reducing failure in each of these modes are then discussed. (17 references) (MES)

Review and examination of the current literature on reference interview evaluation explores the degree to which such evaluative practices are both desirable and achievable. It is concluded that, if both quantitative and qualitative techniques are appropriately used, accurate mechanisms of evaluation are possible and desirable. (17 references) (LRW)

Presents a model that can accommodate staff preferences when determining a reference desk schedule using a microcomputer, the Lotus 1-2-3 spreadsheet software, and the linear programing software LP83. (eight references) (MES)

Discusses optical disc (CD-ROM and videodisc) reference sources in terms of: (1) databases; (2) system characteristics; (3) end-user searching; (4) education and training requirements; (5) staffing; (6) costs; and (7) funding. Areas for further research are identified and new roles suggested for the librarian in the electronic age. (34 references)…