Descriptor
| Academic Libraries | 1 |
| Failure | 1 |
| Higher Education | 1 |
| Improvement | 1 |
| Library Research | 1 |
| Library Services | 1 |
| Public Libraries | 1 |
| Reference Services | 1 |
| User Satisfaction… | 1 |
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| RQ | 1 |
Author
| Douglas, Ian | 1 |
Publication Type
| Information Analyses | 1 |
| Journal Articles | 1 |
| Reports - Research | 1 |
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Peer reviewedDouglas, Ian – RQ, 1988
Summarizes the results of 11 selected studies of the accuracy of reference services and identifies six modes of failure of reference services. Methods of detecting and reducing failure in each of these modes are then discussed. (17 references) (MES)
Descriptors: Academic Libraries, Failure, Higher Education, Improvement
