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Dewdney, Patricia; Michell, Gillian – RQ, 1996
Librarians often have communication "accidents" with reference questions as initially presented. This article presents linguistic analysis of query categories, including: simple failures of hearing, accidents involving pronunciation or homophones, accidents where users repeat earlier misinterpretations to librarians, and accidents where…
Descriptors: Communication Problems, Diffusion (Communication), Pronunciation, Questioning Techniques
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Dewdney, Patricia; Sheldrick Ross, Catherine – RQ, 1994
Seventy-seven MLIS (masters of library and information studies) students visited a library and asked a question that mattered to him or her personally. Only 59.7% expressed a willingness to return to the same librarian with another question. Willingness to return and overall satisfaction were significantly related to the librarian's behavior and…
Descriptors: Evaluation Methods, Graduate Students, Information Needs, Librarians
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Dewdney, Patricia; And Others – RQ, 1991
Discusses kinds of problems public librarians encounter in the process of providing legal and health information. Data are compared from two surveys of reference librarians who provide legal and health information services in Ontario (Canada) public libraries, and implications for collection development are suggested. (17 references) (LRW)
Descriptors: Access to Information, Comparative Analysis, Foreign Countries, Library Collection Development