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Blazek, Ron; Bilal, Dania – RQ, 1988
This study of the online catalog at a large academic library focuses on the nature of problems for which users seek librarians' assistance. Characteristics of users, types of searches, kinds of problems, the effect of prior experience with the system, and user suggestions for improving the system are examined. (10 references) (Author/MES)
Descriptors: Academic Libraries, Case Studies, Higher Education, Online Catalogs