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| Charts | 1 |
| Check Lists | 1 |
| Diagrams | 1 |
| Evaluation Methods | 1 |
| Evaluation Problems | 1 |
| Improvement Programs | 1 |
| Library Research | 1 |
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| Aluri, Rao | 1 |
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Peer reviewedAluri, Rao – RQ, 1993
Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and…
Descriptors: Charts, Check Lists, Diagrams, Evaluation Methods
