A study of the use of the OCLC interlibrary loan subsystem revealed that nearly two weeks elapse between the entry of a request into the subsystem and receipt of the item. Comparison with other studies shows little change since 1979. (Author/EM)

Provides a definition of reference books based on their organizational structure and describes an empirical study which was conducted in three libraries to identify types of book organization and determine their frequency in reference departments and stack collections. The data are analyzed and shown to support the definition. (EM)

Academic librarians in Illinois were surveyed to determine their attitudes toward and recordkeeping practices for online searches. Findings indicate that confidentiality is considered to be as important for online searches as for circulation records, but that recordkeeping practices and attitudes toward subject and client disclosure do not assume…

Users of a search/document delivery service in a large engineering firm were surveyed to determine the amount and relevancy of information received, time saved by using the service, dollar value of information received, number of employees using or seeing the information, and any improvement in the firm's competitive position. (EM)

A study of genre fiction classification used circulation data and a patron questionnaire to test whether physically separating fiction into categories will increase use; marking spines with category labels will increase use; use of classified fiction will increase with library size; and classification will increase the number of different books…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…