Secret shopping is a form of unobtrusive evaluation that can be accomplished with minimal effort, but still produce rich results. With as few as 11 shoppers, the author was able to identify trends in user satisfaction with services provided across two entry-level desks at Illinois Wesleyan University's The Ames Library. The focus of this secret…

In light of the new emphasis on information literacy, this research updates previous studies and explores current practices in first year library instruction and programming. Academic librarians are reaching out to freshmen seminar programs, first year orientations, Introduction to College courses, and English composition courses to integrate…