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Direct linkBennett, Jessica L.; Stout, Tracy L. – Public Services Quarterly, 2021
In 2015, the Research and Instructional Services Unit of Meyer Library at Missouri State University was challenged to update and rethink the current service model and space. We had been operating in a traditional reference model, including a large, walkup reference desk that was staffed primarily by faculty librarians. After reviewing the…
Descriptors: Reference Services, Academic Libraries, Models, Library Facilities
Sanders, Colleen – Public Services Quarterly, 2015
Competency-based education (CBE) is an emerging model for higher education designed to reduce certain barriers to educational attainment. This essay describes CBE and the challenges and opportunities for academic librarians desiring to serve students and faculty in Library and Information Management Master of Library Science (MLS) programs. Every…
Descriptors: Competency Based Education, Higher Education, Models, Academic Libraries
Avery, Susan; Hahn, Jim; Zilic, Melissa – Public Services Quarterly, 2008
Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that…
Descriptors: College Students, Research Papers (Students), Study Habits, Educational Change
Smyth, Joanne B.; MacKenzie, James C. – Public Services Quarterly, 2006
This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of…
Descriptors: Foreign Countries, Reference Services, Electronic Libraries, Computer Mediated Communication
